... FAQ's (Answers 1-10)
1. I haven't received my insurance card, what do I do?
First, make sure your address is correct by contacting your departmental timekeeper. The insurance companies receive all data including address changes for benefits eligibility purposes. You must order your insurance card by contacting the insurance company. Phone numbers and plan numbers are posted on the Insurance Information Page.
2. The insurance company is not showing my covered dependents or myself on their database, what happened?
Typically, it takes a week for the insurance company to update their eligibility files. A special update request can be done to avoid inconvenience with using your medical, dental or vision benefits. Call the Employee Benefits office at 713-500-3935 for assistance.
3. How do I get an order claim form and a prescription mail order form.
All forms are available on the Employee Benefits forms page.
4. Can I change plans during the year?
Plans can only be changed during annual enrollment to be effective September 1st of the new plan year. There may be a change in coverage, if there is a change in family status. (Dependents can be added or dropped during the plan year). Change in Family status means a change in marital status such as marriage or divorce, adding a dependent due to birth, adoption or court order, a change in residence if the change affects your current plan eligibility, a change in employment status including starting or ending employment or a change in job status, or a change in dependent eligibility – child reaches age 25 or gets married.
5. Who is my parking coordinator and where can I obtain the parking form?
The parking form is available on-line from this site or by contacting your parking coordinator. Parking contacts and the areas they are responsible for are listed below:
DB Anna Senegal 713-500-4041 GSBS Dr. Paul Darlington 713-500-5910 HCPC Brenda York 713-741-7891 Hermann Garage Bonnie Chavez 713-704-2027 HMC Lisa Robbins 713-704-0774 LBJ (Faculty only) Cesi Diez 713-636-4656 MDACC Martin Vasquez 713-792-8019 Med School Linda Utterback 713-500-5017 SPH Brenda Woods 713-500-9039 TMC David Rodriguez 713-791-6161 UT Lots Shelia Jasek 713-500-3405 Auxiliary Enterprises
OCB
MSI
DB (Special parking)6. Does the University offer short term disability?
Yes.
7. How long must I be off work before I receive benefits from long term disability?
Are you an employee or a medical school faculty member? The employee’s policy has a 90 day elimination period. Medical school faculty has a 90 or 180 day elimination period depending upon which plan he/she has.
8. How will I be paid during this elimination period?
Are you an employee or a medical school faculty member? The employee’s policy has a 90 day elimination period. Medical school faculty has a 90 or 180 day elimination period depending upon which plan he/she has.
9. What is the benefit from long term disability?
For classified employees, CNA will pay 60% of gross monthly salary. If disability is catastrophic there is an additional 10% given.
For faculty members enrolled under TIAA, the plans have a 90 or 180 day elimination period before benefits are payable. The employee will receive 60% of monthly salary with offsets for most employer related benefits.
10. Do I pay taxes on the LTD benefits I receive?
No.
11. When am I eligible for retirement?
Under current Texas law, as a member of TRS (Teachers Retirement System), you are entitled to normal service retirement when:
- You are age 65 with five or more years of service credit.
- Your age and years of service credit total 80 and you have at least five years of service credit.
- You are at least age 55 with five or more years of service credit.
- You are any age below age 50 with 30 or more years of service credit.
The University of Texas Health Science Center at Houston
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Last updated August 29, 2008
