Compact With Texans
This Compact with Texans is provided in accordance with Senate Bill 1563, 76th Texas Legislature. The Compact for The University of Texas Health Science Center at Houston is a commitment between the institution and the citizens of Texas to provide assurance that our primary customers, students, patients, and members of the greater Houston community are assured of a timely and appropriate response to questions or concerns.
The University of Texas Health Science Center at Houston (UTHSC-H) is committed to excellence in all its primary mission areas: The goals in our mission statement describe how we seek to improve the health of the citizens of Texas:
In education we will instill in our students, faculty, and staff the commitment to lifelong learning, while empowering them to understand and to meet the evolving health needs of all segments of our society.
In research we will continue to create and evaluate new knowledge, particularly as it relates to the cause, prevention, and treatment of disease, and to the promotion, maintenance, and restoration of health.
In patient care we will strive to provide appropriate, effective, and compassionate care that is accessible, affordable, and culturally sensitive-and that in all these qualities will serve as a model for others in Texas and across the nation.
UTHSC-H promotes high standards of service to all its customers: students, prospective students, health care professionals and institutions, other governmental entities, health care consumers, philanthropic and foundation supporters, suppliers and members of the greater Houston and Texas community.
Categories of customers and specific services are noted below and linked to a table which should assist you in determining the appropriate initial contact for a question or concern that might arise. For questions of a general nature and for those questions not addressed below, please contact the UTHSC-H Office of Office of Institutional Advancement, Suite 1200 UCT, 7000 Fannin P.O. Box 20036, Houston, TX 77225-0036 or telephone (713) 500-3021.
UTHSC-H believes that in most cases complaints and other concerns from students, patients and others should be handled within no more than two to three business days. Certain issues may require a shorter or longer turn-around time for resolution, depending upon the severity and urgency of the issue. Responses may be provided by letter, electronic message, telephone call, or personal interview.
Students and Prospective Students
| Do you have a complaint or question about? | Please refer to the following contacts/departments: |
|---|---|
| Applying and Registering at UTHSC-H | |
| Academic Advising | UTHSC-H Schools |
| Academic Programs offered | Office of the Registrar |
| Accommodations for students with disabilities | HOOP Policy 6.02 |
| Admission requirements | Office of the Registrar |
| Application Forms | Office of the Registrar |
| Application Processes | Office of the Registrar |
| Billing Procedures | Office of the Registrar |
| Degree Requirements | UTHSC-H Schools |
| Financial Aid | Student Financial Aid Office |
| Orientations | Calendar of Events |
| Permanent Residents | Office of International Programs |
| Registration Instructions | Office of the Registrar |
| Registration Procedures | Office of the Registrar |
| Student Housing | UT Housing |
| Tuition and Fees | Office of the Registrar |
| Student Life at UTHSC-H | |
| Computer Labs | UTHSC-H Schools |
| Conduct & Discipline | HOOP Policy 6.03 |
| E-mail Accounts | UTHSC-H Schools |
| Facilities | Facilities, Planning and Engineering |
| Fair treatment | UTHSC-H Schools |
| Graduation Requirements | UTHSC-H Schools |
| Grievance Procedures | HOOP Policy 2.58 |
| Internet Access | HOOP Policy 17.05 |
| Library Facilities and Services | Texas Health Science Libraries Consortium |
| Parking | Auxiliary Enterprises and Texas Medical Center |
| Procedures for appealing grades | UTHSC-H Schools |
| Safety and Security on campus | UT Police |
| Student Counseling | UT Counseling & WorkLife Services |
| Student Government | Student InterCouncil |
| Student Guide | Student Guide Publication |
| Student Health Services | Student Health Clinic |
| Student Records | Office of the Registrar |
| Teaching Evaluations | UTHSC-H Schools |
| University Policies on People with Disabilities | HOOP Policy 6.02 |
| University and Student Services | Auxiliary Enterprises |
If you do not receive the service you expect, have a complaint, or want to appeal a decision, you should e-mail, write, call, or fax the Execuite Vice President for Academic Affairs, Dr. L. Maximilian Buja.
e-mail: L.Maximilian.Buja@uth.tmc.edu
phone: (713) 500-3062
fax: (713) 500-3069
mail:
L. Maximilian Buja, Executive Vice President for Academic Affairs
7000 Fannin, Suite 1700
Houston, Tx 77030
Patients
| Do you have a complaint or question about? | Please refer to the following contacts or Web sites: |
|---|---|
| Medical School | |
| A physician's conduct | Texas State Board of Medical Examiners |
| Interactions with clinic staff | Diana Browning, Vice President, Clinical Operations |
| Interactions with interns, residents or other students | Dr. Margaret C. McNeese, Medical School Office of Student Affairs |
| Billing and Collecting | Maryann Cox, Director, Billing Operations |
| General comments or complaints about UTHSC-H clinical operations | Dr. Giuseppe N. Colasurdo, president and chief executive officer of UT Physicians |
| Dental Branch | |
| A dentist's conduct | Texas State Board of Dental Examiners |
| Interactions with clinic staff | Dr. Peggy O'Neill, Interim Associate Dean for Patient Care |
| Interactions with interns, residents or other students | Dr. Peggy O'Neill, Interim Associate Dean for Patient Care |
| Billing and collecting | Kim Chambers, Director of Patient Services |
| General comments or complaints about dental clinic operations | Dr. Peggy O'Neill, Interim Associate Dean for Patient Care |
| UT Health Services (School of Nursing) | |
| A physician's conduct | Texas State Board of Medical Examiners |
| A nurse practitioner's conduct | Texas State Board of Nurse Examiners |
| Interactions with clinic staff | Dr. Thomas Mackey Director of UT Health Services |
| Billing and collecting | Health Associates Inc. (713) 344-2400 |
| General comments or complaints about clinic operations | Dr. Thomas Mackey, Associate Dean for Clinical Practice |
| Harris County Psychiatric Center | |
| A physician's conduct | Texas State Board of Medical Examiners |
| General comments or complaints about clinic operations | Lois Moore, Chief Administrator, HCPC |
Vendors
For complaints or questions from vendors, please contact Procurement.
Community Members
| Do you have a complaint or question about? | Please contact the following representative: |
|---|---|
| Access to information about the University's programs and services | Office of Institutional Advancement |
| Effective and appropriate relationships with the University's individual, corporate, agency, and government partners and alumni | Office of Institutional Advancement |
| Efficient, accurate, and prompt business and financial transactions | Kevin Dillon, Executive Vice President for Finance and Administration |
| Solicitation and use of facilities | Charlie Figari, Assistant Vice President for Auxiliary Enterprises |
