HEAT or Help Desk?
There is a difference between HEAT tickets and Help Desk Tickets, though employees frequently confuse the two, or think they are one and the same thing.
Submit a Help Desk Ticket When...
... you need any sort of assistance with a computer belonging to the Medical School, whether it is located there or in other buildings.
Go to the MSIT Help Desk Ticket System >
Submit a HEAT Ticket When...
... you need to request service or support with IDX, AHS, telephones, network drops, or other items not related to your computer.
Go to the HEAT Ticket System >
