Dialup Help Desk Troubleshooting Guide
 

The first thing to do is read the directions found in the Configurating Windows on the Dialup Access Home Page.
Make sure everything is typed in correctly on your computer.
You may want to print a copy of this page to have for future reference.

To return to this page, use your browsers  button.

           Modem Troubleshooting
                 For 56K Modems:   56K Modem Troubleshooting Guide

           Windows 98 Dial-Up Networking
           Troubleshooting Problems
           Some important items to check

           Netscape Communicator 4
           Checking your current Netscape Communicator User Settings
           Netscape Communicator Configuration page
 

          UT-OAC Dialup Help Desk

     Wrong or extra dial-up adapter -- (often from a previous ISP installation)-- there should only be one!
                                                          ( i.e. AOL, Compuserve, Prodigy, etc. )
                1. Click on the button
                2. Follow the menu path Settings -> Control Panels
                3. Double-click on the Network icon
                4. Choose the Configuration tab
                5. IF there is another Dialup Adapter from a previous ISP (Internet Service Provider)**
                                                                           ( i.e. Prodigy, CompuServe, AOL, FlashNet, etc.)**
                    Then choose the 'previous' Dialup Adapter and click Remove IF YOU ARE NOT USING THEIR SERVICE.
                    IF YOU ARE USING THIS SERVICE, CONSULT THE ISP's DOCUMENTS FOR CONNECTING VIA AN EXISTING
                    ISP.
            6. Add a 'generic' Dialup Adapter ( if one is not already present )
                    a. click Add
                    b. choose Adapter and click Add
                    c. choose Microsoft
                    d. choose Dialup Adapter
                    e. click OK
                    f.  put in the Windows 95/98 CD if asked for it

                7. Remove everything ( if listed ) from the resulting list except TCP/IP
                    a. choose NetBeui & click Remove
                    b. choose IPX/SPX  & click Remove (unless you will be accessing a Novell Netware Network also)***
                NOTE:  If you will be accessing a Novell Netware network, you will need to install the IntranetWare
                                   Client for NetWare networks.

        Check network types

             1. Click on 
                 2. Follow the menu path Settings -> Control Panels
                 3. Double-click on Network
                 4. Choose the Configuration tab
                 5. The only items that should be present here are Dialup Adapter and TCP/IP
                     (one copy only, not pointing ("->") to anything)
                    To remove everything else, choose each "wrong" item and click the Remove button.

     Check server types

                 1. Click on My Computer
                 2. Click on the Dial-up Networking
                 3. Right click on the icon for the Dial-Up connection that is encountering the error message
                 4. Choose Properties
                 5. Choose the Server-Type tab
                 6. In the Allowed Network Protocols section, make sure that only TCP/IP is checked***

        NOTE: The information you enter is case sensitive.
                     Watch your capitalization's, spaces and punctuation.

     Ten-digit dialing

                Make sure your computer is configured to dial the area code in addition to the local seven-digit number.

        If you are still having trouble making or keeping a connection, remove all unnecessary network
        components that may be installed in the Network control  panel.
        All you need to dial out are the Dialup Adapter and TCP -> Dialup Adapter components.

        If you still can't obtain or keep a good connection, follow the suggestions in the Modem
        Troubleshooting Guide located in Windows 95 Help.

Checking Netscape Communicator User Settings

        If you have more than one person using Netscape Communicator 4, you can create multiple profiles
        using the same copy ofCommunicator with their respective identity & email settings.
        To setup multiple profiles go to the Netscape Communicator Configuration page.

        STEPS TO CHECK YOUR CURRENT  NETSCAPE EMAIL CONFIGURATION

                1. Click on Edit
                2. Go to & click Preferences
                3. Click the '+' next to Mail & Groups
                4. Click Identity
                    Check to see whether the appropriate fields below are entered correctly
                    a. Your name
                    b. Email address      ( username@uth.tmc.edu )
                    c. Reply-to address (only needed if different from email address)
                    d. Organization       ( UT Houston, UTHSC, etc. )

            5. Next click on Mail Server
                    Check to see whether the fields appropriate fields below are entered correctly
                a. To add or Edit the Incoming Mail Servers click on the appropriate Add/Edit button
                    b. Outgoing mail server user name:             i.e. (  ' your email username' )
                c. Outgoing mail (SMTP) server:       (  oac27.hsc.uth.tmc.edu, admin4.hsc.uth.tmc.edu,..)
                    d. Incoming mail server:                      (  oac27.hsc.uth.tmc.edu,  etc. )
                e. Mail Server Type:                             POP3
                        'POP3' (messages and folders are kept locally, on the hard disk)

            6. Next click on Groups Server
                    The settings should be:   news.uth.tmc.edu
                                             Port:   119
                    Click the Add or Edit button to make the appropriate additions or changes.

            7. Next click OK to finish the process.

If you have any additional problems that cannot be resolved using the preceeding resources, contact the:

UTHSC-Houston Help Desk (see chart below)

Support	Hours	Days
Help Desk Monday-Friday at (713) 500-4848	Available during normal business hours 7:00 AM - 5:00 PM	Monday - Friday
Off-hour Dial-up Support will be handled by the LAN Manager for the department you work for	Depends upon availability of LAN Manager	Monday - Friday

**Please check this page periodically as this information is subject to change**