JOB DESCRIPTION

	The University of Texas - Houston Health Science Center
	JOB DESCRIPTION
	Switchboard Operator

Job Number: 9090

Job Title: Switchboard Operator

Date Created: 10/86

FLSA Status: Non Exempt

SUMMARY

Purpose.......... Assist in the operation of a large telephone switchboard and to perform related clerical duties.

Scope............ This position is responsible to assist in the operation of a large telephone switchboard and to perform related clerical duties. Responsible for routing all incoming and outgoing telephone calls placed through the switchboard.

Dimensions....... Indeterminate.

ESSENTIAL FUNCTIONS

Required......... Essential functions of the job include, but are not limited to:
Assists callers in routing all incoming and outgoing telephones calls and assists in toll calls.

Operates the institutional paging system.

Performs clerical related duties.

DUTIES

Typical........... The incumbent will have frequent telephone contact with the public in disposing of incoming and outgoing calls placed through the switchboard and in answering questions regarding personnel and departments.
The incumbent assists callers in determining the proper office or person with whom they wish to talk and assists in toll calls where speed and accuracy are essential. In addition, the incumbent operates the institutional paging system in the absence of the paging operator.

May perform other duties as assigned.

SUPERVISION

Received.......... The incumbent receives supervision and guidance from the Switchboard Supervisor or the Switchboard Assistant Supervisor.

Given............. None.

EDUCATION

Required.......... High school graduate.

EXPERIENCE

Required.......... One year of experience as an operator on a large telephone switchboard.

EQUIPMENT

Required.......... The incumbent must be proficient with a large telephone system.

WORKING CONDITIONS

Usual............ The Switchboard Operator II works in an office environment with limited physical effort or safety hazards.

PHYSICAL/COGNITIVE REQUIREMENTS

Usual............ In exercising these functions the incumbent should be able to exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move object.

Special.......... None.

OTHER

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.

Job Number:	9090
Job Title:	Switchboard Operator
Date Created:	10/86
FLSA Status:	Non Exempt

SUMMARY
Purpose..........	Assist in the operation of a large telephone switchboard and to perform related clerical duties.
Scope............	This position is responsible to assist in the operation of a large telephone switchboard and to perform related clerical duties. Responsible for routing all incoming and outgoing telephone calls placed through the switchboard.
Dimensions.......	Indeterminate.

SUPERVISION
Received..........	The incumbent receives supervision and guidance from the Switchboard Supervisor or the Switchboard Assistant Supervisor.
Given.............	None.

EXPERIENCE
Required..........	One year of experience as an operator on a large telephone switchboard.

EQUIPMENT
Required..........	The incumbent must be proficient with a large telephone system.

WORKING CONDITIONS
Usual............	The Switchboard Operator II works in an office environment with limited physical effort or safety hazards.

PHYSICAL/COGNITIVE REQUIREMENTS
Usual............	In exercising these functions the incumbent should be able to exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move object.
Special..........	None.

OTHER
	The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.