POSITION SUMMARY:

Directs, plans, designs, develops, organizes, and coordinates the outcomes of the following divisions of the Patient Services Department: Patient Registration, Switchboard/Communication, Reception, Case Management, Dietary and Pharmacy.

POSITION KEY ACCOUNTABILITIES:

1. Directs designated functions including Case Management, Patient Registration, Reception, Switchboard/Communication, Pharmacy, Dietary, and delegates day-to-day management of these areas to the appropriate manager. Established a supportive reporting structure that promotes collaboration between departments.
2. Meets regularly with managers to help facilitate the operations they manage and receive input into changes and/or initiatives they view as valuable.
3. Assesses achievement of goals and objectives, and develops and implements pertinent policies and procedures to achieve the mission of HCPC and ensure quality day-to-day operations for delivery of patient care, education, and the conduct of research activities.
4. Monitors and assesses program effectiveness, provides guidance on the resolution of policy issues, and coordinates and reviews patient care issues to maintain a quality patient care environment.
5. Participates in community, state and national hospital associations and professional activities, which define the delivery of operational support of quality patient care to enhance the effectiveness and compliance of action and achievement of goals and objectives.
6. Assess staff complement, problems, assets and goals of each designated area of responsibility, and provides direction to improve continuity of action and achievement of goals and objectives.
7. Participates in the development of strategic documents including the strategic plan, operating plan and budgets and monitors and prepares reports for the Administrator and Executive Director to provide information for decision making and a review of services provided.
8. Organizes activities and operational functions through appropriate departmentalization and delegation of duties to ensure the efficiency and effectiveness of administration in meeting the short and long-term goals of HCPC.
9. Selects, motivates, conducts annual performance reviews and develops staff members to continuously provide high quality services and directs FTE allocation and controls actual versus budgeted expenditures to ensure the efficient and effective utilization of resources and operations of HCPC.
10. Examines the mission and philosophy of the hospital and departments for congruity and compliance.
11. Manages Human Resources activities for direct reports in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning. 
12. Responsible for the design, execution and effectiveness of a system of internal controls which provides reasonable assurance that operations are effective and efficient, assets are safeguarded, financial information is reliable and compliant with applicable laws, regulations, policies and procedures.
13. Performs other duties as assigned.

MINIMUM EDUCATION:

Master’s degree with a clinical focus. Management or administrative track of the clinical degree preferred.

MINIMUM EXPERIENCE:

5 years of clinical experience including 3 years of management experience.

SECURITY SENSITIVE: 

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215