Who is Responsible for Coaching?
Supervisors and/or managers are responsible for coaching their employees on an ongoing basis to help them successfully meet and exceed performance expectations. Coaching also supports the institution's goals of improving employee effectiveness, promoting professional development, responding rapidly to changing demands and/or priorities, and fostering continuous improvement.
Definition of Coaching
Weiss and Hartle define coaching as a "continuous process in which the manager and employee engage in constructive dialogue about past and future performance", and they note "it helps to shape behaviors throughout the year and narrow the gap between actual and expected performance."
Coaching Process
The coaching process is a technique that helps managers more successfully bring about performance achievements in business that relate directly to the survival of that business. Coaching is used to help managers improve their subordinates' performance. The coaching process is broken down into two distinct steps:
- Analyzing - the reasons why unsatisfactory performance is occurring
- Coaching - the face-to-face discussion you conduct to help the employee improve
Additional Information on Coaching
Coaching Checklist
Six Steps for Coaching
Effective Feedback
Key Principles to Coaching
What To Do When All Else Fails
 
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