Staff Pager/Telephone Communication

Introduction

Date of Last Review 6/6/07
SME: Director of Management Information Systems

The ability to communicate between departments and staff is essential to providing quality care for the patients.

Voice communications problems

When staff need to use or has problems with any voice communications equipment at UTHCPC they should contact either the Communications department or the telephone operator as follows:

To...	Contact ...
Obtain a digital pager	Send a request via the web http://hcpcmain/forms/phonesupport/phonesupportform.asp
Activate the pager	Send a request via the web http://hcpcmain/forms/phonesupport/phonesupportform.asp
Report troubles with the telephone system such as static	Send a request via the web http://hcpcmain/forms/phonesupport/phonesupportform.asp
Relocate/change telephone	Send a request via the web http://hcpcmain/forms/phonesupport/phonesupportform.asp
Obtain a long distance authorization code	Employee's department manager
Place personal long distance call	The operator by dialing "0" for one of the following: Billing a third-party Supplying a calling card number
Page an individual	The UTHCPC operator The pager direct
Use overhead paging	The UTHCPC operator between the hours of 6:00 a.m. and 11:00 p.m. The Nursing Supervisor between the hours of 11:00 p.m. and 6:00 a.m.

Further information

For further information regarding Communications, the employee should contact the Switchboard at 741-5000

Related standard

The Joint Commission : Management of Information

If you have questions regarding the content of this site please contact the Policy and Procedure Committee. If you experience any technical problems please contact the MIS Department.