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Sentinel and High Risk Events

Introduction

Date of Last Review 6/5/07
SME: Director Of Performance Improvement


UT-Harris County Psychiatric Center is committed to improving the quality of patient care. The occurrence of a sentinel or high risk event identifies an opportunity for improvement.

A quality improvement/peer review process is used to assess the root cause of the event and opportunities for improvement.

Sentinel event alerts published by JCAHO are used to assist in formulating action plans and preventive measures.

Definitions

The following are definitions of sentinel and high risk events:

Sentinel event - is an unexpected occurrence involving death or serious physical or psychological injury
Note
: For questions regarding the definition of a sentinel event, contact the JCAHO Sentinel Event Hotline at 630-792-3700.

High risk event - Includes any process variation for which a recurrence would carry a significant chance of a serious adverse outcome, including delay of diagnosis or treatment

Sentinel event criteria

The following describes criteria for identifying sentinel events applicable to UTHCPC:

Any unexpected death that is not the result of the patient's underlying condition

Impairment (major permanent loss of bodily function that is not the result of the patient's underlying condition)

Rape (Unconsented sexual contact involving a patient and another patient, staff member, or unknown perpetrator being treated or on the premises of the health care organization)

Assault, homicide, or other crime resulting in patient death or major permanent loss of function

Suicide of any individual receiving care, treatment or services in a staffed round-the-clock setting or within 72 hours of discaharge

Any patient death, paralysis, coma, or other major permanent loss of function associated with a medication error

Any elopement, i.e. unauthorized departure, of a patient from an around-the-clock care setting resulting in a temporally related death (suicide or homicide) or major permanent loss of function.

A patient fall that results in death or major permanent loss of function as a direct result of the injuries sustained in the fall

Abduction of any individual receiving care, treatment or services

High risk event criteria

The following describes criteria for identifying high risk events:

Code blue

Medication error resulting in transfer

Adverse reaction to medication resulting in medical transfer
Example
: Neuroleptic Malignant Syndrome (NMS)

Suicidal gesture (i.e. completed behaviors that indicate intent to harm but not kill self such as superficial cuts, etc.) while on one-to-one

Patient-to-patient injury resulting in discharge to a medical facility

Elopement of a unit-restricted patient

Suicide attempt by hanging, asphyxiation, deep laceration, or self-administered overdose

Inappropriate use of restraint or seclusion (confirmed by Patient Relations)

Falls resulting in discharge to a medical facility

Notification process

When a sentinel or high risk event occurs it is reported as follows:

Who

Action

Staff

Immediately contacts her/his manager or nursing supervisor and verbally reports

Submits a completed Patient Care Variance Report to the Department Manager before the end of her/his shift, see procedure on Patient Care Variance Reporting Process

Note
: If a medical device is involved, provide the name, model number and serial number of the device.

Manager/Nursing Supervisor

Immediately contacts the Administrator on duty or on-call and verbally reports, see Patient Care Variance Reporting Process

If after 5:00 p.m. daily and on weekends:

Fills out an Administrative Alert form

See related procedure Administrative Alert - After Hours/Weekends

Investigating

The Administrator calls a meeting of the Sentinel and High Risk Event Committee who investigates events using the following models:

JCAHO Root Cause Analysis

Process Improvement

See Sentinel or High Risk Events and Root Cause Analysis

Related references

Patient Care Variance Reporting Process
Administrative Alert - After Hours/Weekends

Occurrence Reporting Process

Patient Safety Plan

Related standard

The Joint Commission : Improving Organization Performance , Sentinel Events, Center for Medicare Medicaid Services

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Harris County Psychiatric Center University of Texas Health Science Center